About Freshcareway
Delivering reliable plumbing solutions across Singapore since 2010
Our Journey
Freshcareway began operations in 2010 when three licensed plumbers recognized a gap in the Singapore market for dependable residential and commercial plumbing services. Starting with a single van and basic equipment, we focused on Siglap and surrounding eastern districts, building relationships through consistent service quality.
Over thirteen years, our team expanded to include 12 certified technicians, each holding recognized qualifications from the Singapore Plumbing Society. We handle approximately 800 service calls annually, ranging from emergency leak repairs to complete bathroom installations. Our service area now covers the entire island, with particular expertise in HDB flats, condominiums, and landed properties.
The company operates from our Siglap Plain location, maintaining a fully stocked parts inventory that enables same-day repairs for most common issues. We invested in modern diagnostic equipment including pipe cameras and electronic leak detectors, reducing troubleshooting time by 40% compared to traditional methods.
Experience and Expertise
Our technicians possess an average of 8 years field experience, with specializations across different areas. Three team members focus on water heater systems, four handle drainage and sewage work, and five manage general plumbing installations and repairs. All staff complete annual training on new fixtures, materials, and building codes.
We maintain partnerships with major fixture manufacturers, allowing us to source genuine replacement parts within 24 hours. Our warranty covers workmanship for 12 months on installations and 6 months on repairs, with documented service records for every job. The company holds proper licensing and insurance coverage as required by Singapore regulations.
Common services include tap repairs, toilet installations, pipe replacements, water filtration systems, and kitchen sink setups. We also conduct preventive maintenance for commercial properties, with scheduled inspections that identify potential problems before they escalate into costly emergencies.
Core Values
Transparent Pricing
We provide itemized quotes before starting work, with no hidden charges. Material costs and labor hours are clearly separated, and any additional work requires customer approval.
Prompt Response
Emergency calls receive response within 2 hours during business days. Scheduled appointments arrive within the confirmed time window, and we notify customers of any delays.
Quality Materials
We use fixtures and components from established manufacturers with proven durability. Customers can choose from different quality tiers based on budget and requirements.
Clean Worksite
Technicians use protective floor coverings and clean up completely after each job. Tools and debris are removed, and work areas are left in orderly condition.
Our Mission
To provide Singapore residents and businesses with efficient plumbing services through skilled technicians, proper equipment, and straightforward communication. We aim to resolve issues correctly on the first visit while maintaining competitive pricing and respecting customer schedules.
Our Vision
To become the preferred choice for plumbing services in eastern Singapore by maintaining consistent service standards, expanding our team of qualified professionals, and adopting new technologies that improve efficiency and reduce customer inconvenience during repairs.