Freshcareway handles plumbing work across all property types in Singapore. We service HDB flats from 2-room to executive units, private condominiums, landed properties including terrace houses and bungalows, as well as commercial spaces such as offices, retail shops, and restaurants. Each property type presents unique requirements - HDB installations must comply with specific regulations, while landed properties often involve more extensive systems. Our technicians have 8-12 years of experience working with Singapore's diverse building structures and are familiar with both older plumbing systems and modern installations. We adapt our approach based on your property's age, layout, and existing infrastructure.

Yes, we stand behind our work with clear warranty coverage. Labor for repairs and installations is covered for 90 days from completion date. Parts and fixtures carry manufacturer warranties ranging from 1 to 5 years depending on the brand and product type. For example, quality taps and mixers typically have 2-year warranties, while water heaters may be covered for 3-5 years. We provide documentation for all warranties at job completion. If issues arise within the warranty period that relate to our workmanship, we return to address them at no additional charge. This coverage gives you confidence that repairs are performed correctly using appropriate materials and techniques.

First, locate your main water shut-off valve and turn it clockwise to stop water flow. In HDB flats, this valve is usually in the service yard or bathroom. For visible leaks, place buckets or towels to catch water and protect flooring. Move electronics and valuables away from the affected area. Take photos of the damage for insurance purposes if significant. Then contact us at +65 8275 9014 to schedule a visit. Avoid attempting complex repairs yourself, as improper fixes can worsen the situation or violate building codes. For minor drips from taps, you can place a container underneath until we arrive. If you cannot locate the shut-off valve or the leak is severe, call immediately and we will guide you through emergency steps while dispatching a technician.

Costs vary based on the specific work required. A standard service call for inspection starts at S$80-120. Common repairs include tap replacements (S$100-180 including basic fixtures), toilet cistern repairs (S$120-200), and clearing simple drain blockages (S$100-150). More extensive work like water heater installation ranges from S$250-600 depending on unit type and complexity. Pipe repairs cost S$150-400 based on location and extent of damage. We provide transparent quotes before starting work, breaking down labor and materials separately. There are no hidden charges - if additional issues are discovered during service, we explain them and get your approval before proceeding. For larger projects like bathroom renovations, we offer detailed written estimates after an on-site assessment.

All our technicians hold valid licenses from the Public Utilities Board (PUB) of Singapore, which is mandatory for anyone performing plumbing work professionally. Our team includes both Licensed Plumbers (LP) and Qualified Plumbers (QP), with the latter authorized to handle more complex installations and submit plans to authorities. We maintain comprehensive public liability insurance covering up to S$1 million for property damage or accidents that might occur during service. Our business is registered with ACRA and we comply fully with Building and Construction Authority regulations. You can request to see credentials before work begins. This licensing and insurance framework protects you as the customer and ensures all work meets Singapore's strict building codes and safety standards.

Yes, we handle all plumbing aspects of HDB renovations including applications and approvals. HDB has specific rules about moving or altering water pipes, drainage systems, and sanitary fixtures. We prepare necessary documentation, submit applications to HDB on your behalf, and ensure all work complies with their guidelines. This includes proper pipe materials (only approved types can be used), maintaining adequate pipe slopes for drainage, and preserving access to shut-off valves. We coordinate with your renovation contractor to schedule plumbing work at appropriate stages - rough-in before tiling, final fixture installation after finishing. Our familiarity with HDB procedures helps avoid delays and ensures your renovation passes inspections. We also advise on practical layout options that work within HDB constraints while meeting your functional needs.